Terms of Service
By booking a service with Sage & Sky Cleaning, you agree to the following Terms of Service.
1. Estimates & Pricing
All online quotes and estimates are based on the information provided by the customer.
Final pricing may be adjusted based on:
Actual home condition
Square footage
Accessibility
Number of rooms and bathrooms
Additional services requested
Excessive buildup, clutter, pet hair, or cleaning requirements not disclosed during the quoting process
If information provided during the quoting process is inaccurate or incomplete, Sage & Sky Cleaning reserves the right to adjust pricing prior to or during service.
If a home requires substantially more work than anticipated, Sage & Sky Cleaning reserves the right to revise the quoted price before or during service.
2. Initial Cleans
First-time cleans may require additional time and detail work compared to recurring maintenance services.
If a home's condition requires deep cleaning beyond the quoted scope, pricing may be adjusted accordingly.
3. Deposits
A 50% deposit is required for:
First-time cleans
Deep cleans
Move-in cleans
Move-out cleans
Large projects
Deposits are applied toward the final invoice.
Deposits are refundable when cancellations are made at least 24 hours before the scheduled service.
Cancellations made less than 24 hours before the scheduled appointment may result in forfeiture of the deposit.
For recurring clients, forfeited deposits may be applied toward a future cleaning appointment at the discretion of Sage & Sky Cleaning.
4. Cancellation & Rescheduling Policy
Appointments may be cancelled or rescheduled without penalty when notice is provided at least 24 hours before the scheduled service.
Cancellations made less than 24 hours before the appointment may result in:
Loss of deposit, if applicable
A cancellation fee of up to 50% of the scheduled service amount
For recurring clients, cancelled appointments may be credited toward a future cleaning at the discretion of Sage & Sky Cleaning.
5. Access to Property
Clients are responsible for ensuring safe and timely access to the property.
If access cannot be provided at the scheduled appointment time, a lockout fee may apply.
6. Payment Terms
Payment is due upon completion of service unless otherwise agreed in writing.
Accepted payment methods:
E-Transfer
Cash
Unpaid invoices may be subject to collection efforts and future services may be suspended until payment is received.
7. Recurring Service Clients
Recurring cleaning schedules are priced based on the agreed frequency.
If scheduled recurring appointments are skipped or significantly delayed, Sage & Sky Cleaning reserves the right to adjust pricing to reflect the home's current condition.
8. Satisfaction Guarantee
Customer satisfaction is important to us.
If you are dissatisfied with any area of your cleaning service, please notify us within 24 hours of service completion.
We will make reasonable efforts to address any concerns and determine an appropriate resolution.
9. Home Condition & Service Refusal
Sage & Sky Cleaning reserves the right to refuse or discontinue service if conditions are deemed unsafe or outside the scope of standard residential cleaning.
Examples include:
Biohazards
Animal waste accumulation
Pest infestations
Hoarding conditions
Unsafe environments
Aggressive behavior toward staff
10. Pets
Clients are responsible for securing aggressive or disruptive pets during service.
While we are happy to work around friendly pets whenever possible, the safety of both pets and cleaning staff is a priority.
11. Utilities Requirement
Clients are responsible for ensuring that electricity and running water are available during scheduled service appointments.
If essential utilities are unavailable, Sage & Sky Cleaning reserves the right to cancel or reschedule the appointment.
12. Excessive Clutter
Cleaning services do not include extensive organizing, decluttering, or removal of personal belongings unless specifically requested and quoted.
Excessive clutter may result in reduced cleaning coverage, additional charges, or a revised estimate.
13. Fragile & Valuable Items
Clients are responsible for notifying Sage & Sky Cleaning of any fragile, valuable, irreplaceable, or specialty items requiring special care prior to service.
Sage & Sky Cleaning is not responsible for damage to items that are improperly secured, unstable, previously damaged, or not disclosed as requiring special handling.
14. Damages & Claims
While every effort is made to provide careful and professional service, any concerns regarding potential damage must be reported within 24 hours of service completion.
Sage & Sky Cleaning is not responsible for:
Pre-existing damage
Normal wear and tear
Improperly installed fixtures
Unstable or unsecured items
Sage & Sky Cleaning carries liability insurance and takes every reasonable precaution to protect client property.
15. Add-On Services
Services not included in the approved quote may be subject to additional charges.
Any additional charges will be discussed and approved prior to performing the work whenever possible.
16. Photography & Marketing
With customer consent, Sage & Sky Cleaning may take before-and-after photographs for training, quality control, and marketing purposes.
No personal information, identifying details, or client addresses will ever be shared without permission.
Clients may opt out of photography at any time.
17. Travel & Service Area
Sage & Sky Cleaning proudly serves Calgary and surrounding areas.
Properties located more than 30 minutes from the cleaner's starting location or outside Calgary city limits may be subject to a travel surcharge.
Any applicable travel fees will be disclosed and approved before service is performed.
18. Specialty Surfaces & Delicate Materials
Clients are responsible for informing Sage & Sky Cleaning of any specialty, delicate, or high-maintenance surfaces prior to service.
Examples include:
Natural stone (marble, granite, limestone, travertine, soapstone)
Specialty tile or finishes
High-gloss cabinetry
Antique furniture
Delicate wood finishes
Specialty metals or fixtures
Custom surfaces requiring specific cleaning products or procedures
Failure to disclose specialty surfaces may limit Sage & Sky Cleaning's ability to guarantee specific cleaning results.
Sage & Sky Cleaning reserves the right to modify cleaning methods or decline service on surfaces that may be damaged by standard cleaning procedures.
19. Weather, Emergencies & Unforeseen Circumstances
Sage & Sky Cleaning reserves the right to reschedule appointments due to severe weather, unsafe road conditions, illness, emergencies, or circumstances beyond our control.
Every effort will be made to notify clients as soon as possible and arrange an alternative appointment time.
20. Employee Safety
Sage & Sky Cleaning reserves the right to discontinue or refuse service if staff feel unsafe due to environmental conditions, threatening behavior, aggressive animals, or other safety concerns.
21. Right to Refuse Service
Sage & Sky Cleaning reserves the right to refuse service for any reason including, but not limited to:
Unsafe conditions
Harassment or abusive behavior
Misrepresentation of property condition
Non-payment of previous invoices
22. Changes to Terms
Sage & Sky Cleaning reserves the right to update these Terms of Service at any time.
The most current version will be available upon request and on our website.
23. Reasonable Expectations & Cleaning Results
Sage & Sky Cleaning is committed to providing high-quality, professional cleaning services and takes pride in delivering exceptional results.
However, clients acknowledge that cleaning services have reasonable limitations and that some conditions may not be fully correctable through cleaning alone.
Examples include:
Permanent staining
Hard water etching on glass
Discolored grout
Aged or damaged caulking
Rust stains
Scratches, chips, or wear on surfaces
Burn marks or permanent oven discoloration
Surfaces previously damaged by improper cleaning methods
Normal wear and tear associated with age and use
While every effort will be made to improve the appearance and cleanliness of a home, Sage & Sky Cleaning cannot guarantee the complete removal of all stains, buildup, discoloration, or defects.
Minor imperfections or isolated missed areas may occasionally occur despite reasonable care and attention.
Refunds will not be issued for conditions that cannot be corrected through standard cleaning procedures or for isolated imperfections that do not materially affect the overall quality of service.
Clients who have concerns regarding the quality of service must notify Sage & Sky Cleaning within 24 hours of service completion. Sage & Sky Cleaning reserves the right to inspect the concern and, where appropriate, offer a touch-up or reasonable resolution before any refund is considered.
Satisfaction is evaluated based on reasonable industry standards and the overall quality of the cleaning service provided.
24. Cleaning Time Limitations
Sage & Sky Cleaning provides services based on the scope of work agreed upon during booking.
If the condition of the home significantly exceeds what was disclosed during the quoting process, Sage & Sky Cleaning may prioritize key cleaning areas, extend service time at an additional charge, or recommend a follow-up cleaning appointment.
25. Personal Belongings
Clients are responsible for securing cash, jewelry, prescription medications, sensitive documents, and other valuable personal belongings prior to service.
Sage & Sky Cleaning is not responsible for the loss of unsecured valuables.
26. Furniture Moving
For safety reasons, Sage & Sky Cleaning does not move heavy furniture or appliances.
Cleaning will be performed around items that cannot be safely moved by one person.
Clients may move furniture in advance if cleaning behind or underneath is desired.
27. Statutory Holidays
Cleaning services requested on statutory holidays may be subject to additional charges.
Sage & Sky Cleaning reserves the right to decline bookings on statutory holidays and other major holidays at our discretion.
Thank you for choosing Sage & Sky Cleaning. We appreciate the opportunity to care for your home and look forward to providing a reliable, professional, and high-quality cleaning experience.