No, you don’t need to be home as long as we have access instructions. Many clients choose to provide entry details and return after the service is completed.

You are free to move about as you please, we only request you try to be out of the way when in the same room as a cleaner.

We are happy to stay longer than needed! Depending on the reasoning of a prolonged visit, you may or may not be charged hourly. If your house is as described in the quote, then there should be no issues.

Yes, we are fully insured for your peace of mind.

We need to be informed of any cancellation 24hrs before your clean. If this occurs, you will be charged with your deposit and unfortunately have to wait until your next appointment — unless there is an open spot. If it is a one time clean we will try our best to re-book, but there are no guarantees it will be in the proximity of your recent booking.

You can get a quote by phone, email, or through our website/contact form. We’ll confirm your appointment and details shortly after.

We always strive for the best possible results, but some conditions such as permanent staining, hard water etching, damaged grout, rust, scratches, and normal wear cannot be fully corrected through cleaning alone. We focus on achieving the highest standard of cleanliness while setting realistic expectations for every home.

To ensure the safety of our staff and clients, Sage & Sky Cleaning does not provide the following services unless specifically discussed and approved in advance:

• Biohazard cleanup

• Hoarding cleanup

• Pest or insect removal

• Mold remediation

• Crime scene cleanup

• Animal waste accumulation cleanup

• Exterior window cleaning above ground level

• Heavy lifting or furniture moving

• Appliance repair or maintenance

• Electrical work

• Plumbing services

• Carpet installation or repair

• Carpet cleaning

• Pressure washing

• Hazardous chemical cleanup

• Unsecured areas that present a safety risk

We reserve the right to decline any service that falls outside the scope of standard residential cleaning or may pose a health, safety, or liability concern.

If you are unsure whether a task is included, please contact us before your appointment and we will be happy to discuss your needs.